Privacy Policy

Effective Date: December 12, 2025
Last Updated: December 12, 2025

1. Introduction

Welcome to hemugauge.com (the “Website”). This Privacy Policy explains how Nanjing Hemu International Trade Co., LTD (“we,” “us,” “our,” or the “Company”) collects, uses, discloses, and protects your personal information when you visit our Website or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

Company Information:

  • Company Name: Nanjing Hemu International Trade Co., LTD
  • Address: Building 1, Gangcheng Road, Longtan Street, Qixia District, Nanjing City, Jiangsu Province, China
  • Phone: +86 18701939013
  • Email: contact@he-mu.com

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Contact Information: Name, email address, phone number, mailing address, company name
  • Account Information: Username, password, and account preferences
  • Transaction Information: Purchase history, payment information, billing and shipping addresses
  • Communication Data: Information you provide when contacting us, including inquiry details, feedback, and correspondence
  • Business Information: Company details, VAT/tax ID, business license information (for B2B customers)

2.2 Information Automatically Collected

When you visit our Website, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 7)
  • Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Payment processors and financial institutions
  • Shipping and logistics partners
  • Marketing and analytics service providers
  • Social media platforms (if you interact with us through social media)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Processing and fulfilling orders and transactions
  • Providing customer support and responding to inquiries
  • Managing your account and preferences
  • Facilitating communication regarding orders and services

3.2 Business Operations

  • Processing payments and preventing fraud
  • Maintaining and improving our Website functionality
  • Analyzing usage trends and customer preferences
  • Conducting market research and product development

3.3 Marketing and Communications

  • Sending promotional materials, newsletters, and product updates (with your consent where required)
  • Providing personalized recommendations and offers
  • Conducting surveys and gathering feedback

3.4 Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and preventing illegal activities
  • Enforcing our terms and conditions
  • Protecting our rights, property, and safety, and that of our users

4. Legal Basis for Processing (for EU/EEA Users)

If you are located in the European Union or European Economic Area, we process your personal information based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to perform our contract with you
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention and improving our services
  • Legal Obligation: Processing is required to comply with legal obligations
  • Consent: You have provided explicit consent for specific processing activities

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

5.1 Service Providers

  • Payment processors and financial institutions
  • Shipping and logistics companies
  • Cloud hosting and IT service providers
  • Marketing and analytics platforms
  • Customer service and support tools

5.2 Business Transfers

In connection with any merger, acquisition, restructuring, or sale of assets, your information may be transferred to the relevant third parties, subject to confidentiality obligations.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to protect our legal rights and safety.

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent.

6. International Data Transfers

As we operate from China and serve customers globally, your personal information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws.

When transferring data internationally, we implement appropriate safeguards, including:

  • Standard contractual clauses approved by relevant authorities
  • Ensuring adequate data protection measures are in place
  • Complying with applicable cross-border data transfer regulations

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Website. We use cookies and similar technologies to enhance your browsing experience.

7.2 Types of Cookies We Use

  • Essential Cookies: Required for Website functionality and security
  • Performance Cookies: Help us understand how visitors use our Website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing habits to deliver relevant advertisements

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect Website functionality. For more information on managing cookies, visit your browser’s help section.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure server infrastructure and access controls
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on:

  • The nature of the information collected
  • The purposes for which it is processed
  • Legal and regulatory requirements
  • Legitimate business needs

When personal information is no longer needed, we will securely delete or anonymize it.

10. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

10.1 General Rights

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Data Portability: Request transfer of your data to another service provider (where applicable)
  • Withdraw Consent: Withdraw consent for processing based on consent (without affecting prior processing)

10.2 Marketing Communications

You can opt out of receiving marketing communications by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us at contact@he-mu.com
  • Updating your account preferences

10.3 Exercising Your Rights

To exercise any of these rights, please contact us at contact@he-mu.com. We will respond to your request within the timeframe required by applicable law.

11. Children’s Privacy

Our Website is not intended for children under the age of 16 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email or prominent notice on our Website
  • Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Nanjing Hemu International Trade Co., LTD

Address:
Building 1, Gangcheng Road, Longtan Street, Qixia District
Nanjing City, Jiangsu Province
China

Phone: +86 18701939013

Email: contact@he-mu.com

Response Time: We aim to respond to all inquiries within 5-10 business days.

15. Specific Regional Provisions

15.1 For European Union/EEA Users

If you are located in the EU/EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

15.2 For California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information (note: we do not sell personal information).

15.3 For Chinese Users

We comply with the Personal Information Protection Law (PIPL) of the People’s Republic of China and other applicable Chinese data protection regulations.

By using our Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.